Castaway Tours is operated by CASTAWAY PH HOSPITALITY MANAGEMENT GROUP CORP.
Castaway Tours Terms and Conditions
The terms and conditions of Castaway tours apply to anyone that has a booking with Castaway, regardless of the origin of where the booking was made (websites, hostels, 3rd party travel agents etc.).
Pre-Departure Briefing
A briefing sharing important information regarding the trip will be held at Outpost Hostel on the day before the departure at 6:00 PM. Attendance is mandatory. Failure to comply with the mandatory pre-departure briefing will be considered a no-show, no briefing, no tour. Guests who are considered no-shows will not be on the tour roster, and their slot and all payments will be forfeited.
**Late Arrival Due to Flights**
Guests with flights who are unable to make it to the scheduled pre-departure briefing must notify Castaway immediately by email at reservations@castawaytours.ph. In such cases, Castaway may arrange for an exclusive pre-departure briefing with a tour guide. Arrangements are subject to tour guide availability and may not always be possible. Failure to notify Castaway or failure to attend any arranged exclusive briefing will result in the guest being treated as a no-show, with no entitlement to refund or rescheduling.Exclusive briefing
All remaining balances must be settled by the guest PRIOR to the briefing in order to attend. No payment will result in no attendance, which will result in a “no-show.”
Reservation and Payments
Unless otherwise stated by Castaway and/or Outpost Hostels, all bookings require a payment deposit in order to be secured. Castaway has no obligation to hold a booking without a deposit and may cancel such unconfirmed bookings at any time.
Remaining balances must be fully settled in cash no later than the start of the mandatory pre-departure briefing. Failure to settle the balance in full prior to the briefing will be treated as a no-show. In such cases, the guest will forfeit their deposit and any payments made, lose their spot on the boat, and will not be entitled to any refund, rescheduling, or credit.
Castaway and Outpost Hostels are not responsible for any transactional charges or fees incurred from making payments. Refunds, if applicable, will only cover the net amount received by Castaway after deductions of such charges.
Cancellation Policy, Rescheduling, Reservation Amendments and Refunds
Any cancellation or booking amendment must be made by email to Castaway’s email (reservations@castawaytours.ph) and is thus officially received when an authorized member of Castaway’s staff addresses the email. Any cancellations or amendments made in any other form shall not be honored and cannot be presumed as accepted.
Castaway has a 14-day cancellation policy. The deposit and any other payments made are non-refundable within 14 days of the scheduled departure date.
Cancellations or rescheduling requests made more than 14 days before departure will be refunded minus a 1,500 PHP cancellation/rescheduling fee per person. Example: if a guest has paid 4,000 PHP and cancels more than 14 days in advance, 2,500 PHP will be refunded.
Castaway has a one-day flexibility policy. If a tour departure is delayed by one day due to unforeseen or uncontrollable circumstances, Castaway has a right to reschedule the departure to the following day without issuing refunds or free rescheduling. If the rescheduled tour does not depart on the new date, guests are entitled to a full refund or rescheduling without fees. This is one reason why we recommend travel insurance.
If the amendment announcement for a departure delay by one day is announced less than 14 days prior to the original departure date by Castaway, the guest is not entitled to any refunds or rescheduling. If Castaway makes the announcement with more than 14 days from the departure date to the guest, then the guest has the right to request a refund or reschedule before 14 days of the original departure date and will not be charged the cancellation/rescheduling fee of 1500 PHP.
If a tour departure is moved by one day but still does not depart on the new date, all guests are entitled to either a refund or a rescheduling without the 1,500 PHP fee. Example: If a tour scheduled for March 17th is moved to March 18th, but still does not depart on March 18th, all guests may choose a refund or rescheduling without charge.
If a tour is canceled by Castaway, guests are entitled to a refund or rescheduling without the cancellation and rescheduling fee of 1500 PHP.
Any guest may amend bookings when outside of the 14 day departure date with a charge of 1500 PHP per guest. If the price of the new date is higher in price, then the guest must pay for the difference. If the price of the new date is less expensive, Castaway is not required to reimburse the difference.
Guests requesting amendments outside of the 14-day window may do so with a charge of 1,500 PHP per guest. If the new tour date has a higher price, the guest must pay the difference. If it has a lower price, Castaway is not required to reimburse the difference.
Once a booking has been rescheduled by the guest's request as mentioned above, the 14-day policy resets based on the new departure date.
Substituting guests for an existing booking is not permitted.
Outpost Hostels is not required to amend any hostel bookings free of charge in the event a tour is re-scheduled.
No-shows will be charged in full and granted no refunds and no rescheduling. Not showing up to the mandatory briefing will be considered as a no-show.
Castaway reserves the right to amend itineraries, routes, activities, accommodations, or boats at any time before or during the trip in the interest of guest safety, comfort, or operational requirements.
Accommodation is generally provided on a per-person basis in native huts or similar as described in the itinerary. These facilities are subject to availability and to the regulations of local authorities. If a pre-disclosed accommodation becomes unavailable, Castaway will make reasonable efforts to arrange a suitable alternative of a similar standard. Such substitutions do not entitle guests to refunds or compensation.
If a scheduled boat becomes unavailable for any reason, Castaway will make reasonable efforts to provide an alternative of similar capacity and standard. The use of a substitute boat does not entitle guests to refunds or compensation.
Castaway and Outpost Hostels will only refund the net amount actually received, excluding any transactional or processing fees charged by banks or payment providers.
Insurance and Liability
It is highly recommended that all guests are individually insured by a reputable agency that covers health, accidents, emergency evacuations, trip cancellation and other unexpected events particularly when traveling in the Philippines.
Guests participate in Castaway expeditions at their own risk. Castaway, its tour guides, and employees shall not be held liable for illness, injury, death, loss and damage of items/belongings, delay or disruption of travel plans of the guests caused by weather, government restrictions, force majeure events, or circumstances beyond Castaway’s reasonable control.
Castaway is not liable for any disruption of travel plans incurred by Castaway and the tour and all its aspects. We highly recommend travel insurance for instances such as these.
Guests are responsible for any Castaway property they damage, soil (mattresses, linens, hut interiors etc.), or lose (masks, snorkels, paddles etc.). Repair or replacement costs will be determined by Castaway and charged to the guest.
Special Requests
Guests must inform Castaway of any special requests (e.g., dietary restrictions, medical conditions, or physical limitations) at the time of inquiry or reservation. Castaway will do its best to meet such requests wherever possible. Requests that are not confirmed in writing by Castaway prior to departure shall not be considered accepted.
Environmental, Entrance, and other Fees
All government related fees are included in the price except for any Coron and El Nido environmental fees. If a guest has already obtained some or all of these environmental fees from a prior tour or any activity, it is the responsibility of the guest to furnish the official certificate. Failure to do so, will result in the government agencies charging the guest again for the respective fee.
Other Bits
Castaway and its services may employ the use of third parties in any and all matters relating to lodging, transportation (land and sea), tours, boat owners, and other independent contractors, each of which is an independent corporation outside Castaway’s control and each of which has its own terms and conditions. As such, Castaway shall not be liable for injury, delays, loss or damage in any manner.
Prices for Castaway products are subject to change without notice. Castaway reserves the right to modify or discontinue the tour and all its services and price without notice at any time.
Castaway is not responsible if any or all of its information on its website, at the Outpost Hostels, or at any of its third party sellers is not up to date and or complete. All information provided prior to booking through any means is all general information and the guest is making a booking at his or her own risk. Furthermore, Castaway reserves the right to amend any of the information on its website, at the hostels, or any third party sellers at any time. It is the responsibility of each guest to check and update themselves of any changes made by Castaway.
All marketing materials published by Castaway (including social media, brochures, posters, or online content) are accurate to the best of Castaway’s knowledge at the time of release. Photographs and descriptions are illustrative only and do not guarantee that identical scenes, wildlife, or conditions will be experienced on a specific tour.
Castaway reserves the right to refuse service to any person, before or during a tour, if deemed necessary for safety, operational, or behavioral reasons. Guests who refused under these circumstances are not entitled to any refund.
MEDICAL EVACUATION
In the event of a medical evacuation during a tour, all expenses related to the evacuation, including but not limited to medical costs, and transportation will be the sole responsibility of the guest requiring evacuation. Castaway strongly advises all guests to obtain travel insurance that covers medical emergencies and evacuations.
A briefing sharing important information regarding the trip will be held at Outpost Hostel on the day before the departure at 6:00 PM. Attendance is mandatory. Failure to comply with the mandatory pre-departure briefing will be considered a no-show, no briefing, no tour. Guests who are considered no-shows will not be on the tour roster, and their slot and all payments will be forfeited.
Guests with flights who are unable to make it to the scheduled pre-departure briefing must notify Castaway immediately by email at reservations@castawaytours.ph. In such cases, Castaway may arrange for an exclusive pre-departure briefing with a tour guide. Arrangements are subject to tour guide availability and may not always be possible. Failure to notify Castaway or failure to attend any arranged exclusive briefing will result in the guest being treated as a no-show, with no entitlement to refund or rescheduling.Exclusive briefing
All remaining balances must be settled by the guest PRIOR to the briefing in order to attend. No payment will result in no attendance, which will result in a “no-show.”
Unless otherwise stated by Castaway and/or Outpost Hostels, all bookings require a payment deposit in order to be secured. Castaway has no obligation to hold a booking without a deposit and may cancel such unconfirmed bookings at any time.
Remaining balances must be fully settled in cash no later than the start of the mandatory pre-departure briefing. Failure to settle the balance in full prior to the briefing will be treated as a no-show. In such cases, the guest will forfeit their deposit and any payments made, lose their spot on the boat, and will not be entitled to any refund, rescheduling, or credit.
Castaway and Outpost Hostels are not responsible for any transactional charges or fees incurred from making payments. Refunds, if applicable, will only cover the net amount received by Castaway after deductions of such charges.
Any cancellation or booking amendment must be made by email to Castaway’s email (reservations@castawaytours.ph) and is thus officially received when an authorized member of Castaway’s staff addresses the email. Any cancellations or amendments made in any other form shall not be honored and cannot be presumed as accepted.
Castaway has a 14-day cancellation policy. The deposit and any other payments made are non-refundable within 14 days of the scheduled departure date.
Cancellations or rescheduling requests made more than 14 days before departure will be refunded minus a 1,500 PHP cancellation/rescheduling fee per person. Example: if a guest has paid 4,000 PHP and cancels more than 14 days in advance, 2,500 PHP will be refunded.
Castaway has a one-day flexibility policy. If a tour departure is delayed by one day due to unforeseen or uncontrollable circumstances, Castaway has a right to reschedule the departure to the following day without issuing refunds or free rescheduling. If the rescheduled tour does not depart on the new date, guests are entitled to a full refund or rescheduling without fees. This is one reason why we recommend travel insurance.
If the amendment announcement for a departure delay by one day is announced less than 14 days prior to the original departure date by Castaway, the guest is not entitled to any refunds or rescheduling. If Castaway makes the announcement with more than 14 days from the departure date to the guest, then the guest has the right to request a refund or reschedule before 14 days of the original departure date and will not be charged the cancellation/rescheduling fee of 1500 PHP.
If a tour departure is moved by one day but still does not depart on the new date, all guests are entitled to either a refund or a rescheduling without the 1,500 PHP fee. Example: If a tour scheduled for March 17th is moved to March 18th, but still does not depart on March 18th, all guests may choose a refund or rescheduling without charge.
If a tour is canceled by Castaway, guests are entitled to a refund or rescheduling without the cancellation and rescheduling fee of 1500 PHP.
Any guest may amend bookings when outside of the 14 day departure date with a charge of 1500 PHP per guest. If the price of the new date is higher in price, then the guest must pay for the difference. If the price of the new date is less expensive, Castaway is not required to reimburse the difference.
Guests requesting amendments outside of the 14-day window may do so with a charge of 1,500 PHP per guest. If the new tour date has a higher price, the guest must pay the difference. If it has a lower price, Castaway is not required to reimburse the difference.
Once a booking has been rescheduled by the guest's request as mentioned above, the 14-day policy resets based on the new departure date.
Substituting guests for an existing booking is not permitted.
Outpost Hostels is not required to amend any hostel bookings free of charge in the event a tour is re-scheduled.
No-shows will be charged in full and granted no refunds and no rescheduling. Not showing up to the mandatory briefing will be considered as a no-show.
Castaway reserves the right to amend itineraries, routes, activities, accommodations, or boats at any time before or during the trip in the interest of guest safety, comfort, or operational requirements.
Accommodation is generally provided on a per-person basis in native huts or similar as described in the itinerary. These facilities are subject to availability and to the regulations of local authorities. If a pre-disclosed accommodation becomes unavailable, Castaway will make reasonable efforts to arrange a suitable alternative of a similar standard. Such substitutions do not entitle guests to refunds or compensation.
If a scheduled boat becomes unavailable for any reason, Castaway will make reasonable efforts to provide an alternative of similar capacity and standard. The use of a substitute boat does not entitle guests to refunds or compensation.
Castaway and Outpost Hostels will only refund the net amount actually received, excluding any transactional or processing fees charged by banks or payment providers.
It is highly recommended that all guests are individually insured by a reputable agency that covers health, accidents, emergency evacuations, trip cancellation and other unexpected events particularly when traveling in the Philippines.
Guests participate in Castaway expeditions at their own risk. Castaway, its tour guides, and employees shall not be held liable for illness, injury, death, loss and damage of items/belongings, delay or disruption of travel plans of the guests caused by weather, government restrictions, force majeure events, or circumstances beyond Castaway’s reasonable control.
Castaway is not liable for any disruption of travel plans incurred by Castaway and the tour and all its aspects. We highly recommend travel insurance for instances such as these.
Guests are responsible for any Castaway property they damage, soil (mattresses, linens, hut interiors etc.), or lose (masks, snorkels, paddles etc.). Repair or replacement costs will be determined by Castaway and charged to the guest.
Guests must inform Castaway of any special requests (e.g., dietary restrictions, medical conditions, or physical limitations) at the time of inquiry or reservation. Castaway will do its best to meet such requests wherever possible. Requests that are not confirmed in writing by Castaway prior to departure shall not be considered accepted.
All government related fees are included in the price except for any Coron and El Nido environmental fees. If a guest has already obtained some or all of these environmental fees from a prior tour or any activity, it is the responsibility of the guest to furnish the official certificate. Failure to do so, will result in the government agencies charging the guest again for the respective fee.
Castaway and its services may employ the use of third parties in any and all matters relating to lodging, transportation (land and sea), tours, boat owners, and other independent contractors, each of which is an independent corporation outside Castaway’s control and each of which has its own terms and conditions. As such, Castaway shall not be liable for injury, delays, loss or damage in any manner.
Prices for Castaway products are subject to change without notice. Castaway reserves the right to modify or discontinue the tour and all its services and price without notice at any time.
Castaway is not responsible if any or all of its information on its website, at the Outpost Hostels, or at any of its third party sellers is not up to date and or complete. All information provided prior to booking through any means is all general information and the guest is making a booking at his or her own risk. Furthermore, Castaway reserves the right to amend any of the information on its website, at the hostels, or any third party sellers at any time. It is the responsibility of each guest to check and update themselves of any changes made by Castaway.
All marketing materials published by Castaway (including social media, brochures, posters, or online content) are accurate to the best of Castaway’s knowledge at the time of release. Photographs and descriptions are illustrative only and do not guarantee that identical scenes, wildlife, or conditions will be experienced on a specific tour.
Castaway reserves the right to refuse service to any person, before or during a tour, if deemed necessary for safety, operational, or behavioral reasons. Guests who refused under these circumstances are not entitled to any refund.
MEDICAL EVACUATION
In the event of a medical evacuation during a tour, all expenses related to the evacuation, including but not limited to medical costs, and transportation will be the sole responsibility of the guest requiring evacuation. Castaway strongly advises all guests to obtain travel insurance that covers medical emergencies and evacuations.
© 2026 CASTAWAY PH HOSPITALITY MANAGEMENT GROUP CORP. · Sitio Insikay, Barangay V, 5316 Coron, Palawan, Philippines