Castaway Tours
Terms and Conditions
The terms and conditions of Castaway Tours apply to anyone that has a booking with Castaway, regardless of the origin of where the booking was made (websites, hostels, 3rd party travel agents, etc.).
Pre-Departure Briefing
- • A briefing sharing important information regarding the trip will be held at Outpost Hostel on the day before the departure. Attendance is mandatory. Briefing no-shows will not be on the tour roster. The guest’s slot and all payments will be forfeited.
- • All remaining balances must be settled by the guest prior to the briefing in order to attend. No payment will result in no attendance, which will result in a “no-show.”
Reservation and Payments
- • Unless otherwise stated by Castaway and/or Outpost Hostels, all bookings must require a payment deposit in order for the booking to be secured. Castaway has no obligation to hold on to a booking without a deposit/payment and may cancel such bookings at will.
- • Remaining balances of the tour must be settled by the guests in cash no later than at the start of the briefing prior to the tour at an Outpost Hostel of the departure location. Failure to do so will result in the loss of the deposit or any payments made, a full charge of any remaining balances, and forfeit of the spot on the boat.
- • Castaway and Outpost Hostels shall not be responsible for any transactional charges or fees incurred from making payments.
Cancellation Policy, Rescheduling, Reservation Amendments and Refunds
- • Any cancellation or booking amendments must be made to Castaway’s email (outpostx@gmail.com) and is thus officially received when an authorized member of Castaway’s staff addresses the email. Any cancellations or amendments made in any other form shall not be honored.
- • Castaway has a 14-day cancellation policy. The deposit and any other payments made to Castaway are not refundable within 14 days of the departure date. Any guest-initiated cancellation and rescheduling outside of the 14-day window is charged a 1500 PHP cancellation/rescheduling fee per person.
- • Castaway has a one-day flexibility policy on the departure date of the tour. If a tour cannot depart on the scheduled date due to unforeseen circumstances, Castaway may reschedule the departure to the following day without issuing refunds or offering free rescheduling.
- • Refunds and rescheduling policies apply under specific conditions such as additional delays or tour cancellations by Castaway.
- • No-shows will be charged in full and granted no refunds or rescheduling. Not showing up to the mandatory briefing will be considered a no-show.
Insurance and Liability
- • It is highly recommended that all guests are individually insured by a reputable agency that covers health and emergency troubles while abroad, particularly in the Philippines.
- • Castaway shall not be liable for illness, injury, or death sustained on an expedition or tour under any circumstances.
- • Castaway is not liable for any disruption of travel plans incurred by the tour or any of its aspects. Travel insurance is strongly recommended.
Special Requests
Guests should advise Castaway of any special requests (e.g., dietary restrictions or physical disabilities) at the time of enquiry or submitting a reservation. Castaway will do its best to accommodate these requests wherever possible.
Environmental, Entrance, and Other Fees
- • All government-related fees are included in the price except for any Coron and El Nido environmental fees. Guests must provide the official certificate for previously paid fees; otherwise, they may be charged again.
Other Bits
- • Castaway and Outpost Hostels cannot be held responsible for loss or damage to baggage or personal belongings.
- • Castaway reserves the right to amend itineraries or discontinue services without notice.
- • Refunds may take up to a month for processing via credit card and will exclude any transactional fees.
- • Castaway reserves the right to refuse service to any person at any point. Refused guests are not entitled to a refund.
- • In the event of a medical evacuation, all related expenses will be shouldered by the guest.